Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. We know that it may be some time before you actually put this kit to the test after installation so we want to give you time to fall in love with it. If for any reason you are not satisfied we will replace or refund your money.

To be eligible for a return, you’ll need the receipt or proof of purchase.

To start a return, you can contact us at generatorupgradesupply@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at generatorupgradesupply@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned please get in touch if you have questions or concerns about your specific item.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.